Can my AI agent learn from its calls and improve itself?

Yes, using scheduled tasks in the AI assistant. The assistant can use all the tools in the system, so set up a scheduled task with an instruction such as: Go through all the calls from the previous day, look at the transcripts, find any questions the agent did not know the answer to, and email me a report. Better still, tell it to research the answers and put them into the agent's prompt for next time.

This gives you a continuous improvement loop on your own calls. The same approach can find where callers dropped off, or which calls were successful and why.

There is also an Agent self improvement feature in Labs, where the agent reviews its own conversations and works out what to improve. Keep listening to calls yourself as well.